Terms of service

General Terms and Conditions of Sale

Last updated: November 2026

1. Who we are

The website biodami.com is operated by Biocuri BV, trading as BIODAMI, a Belgian private limited company.
Registered office: Handbalstraat 29, Gent, Belgium
Correspondence address: Postbox 117, 2018 Antwerp Central Station, Belgium
Company number / VAT: BE 0765.956.342
Email: hello@biodami.com

2. Scope

These terms apply to every order placed on biodami.com. You accept them when you place an order. We may update them at any time. The version that applies to your order is the one published on the website on the day you order.

3. Our products

Our products are food supplements. They do not replace a varied and balanced diet or a healthy lifestyle. Always follow the recommended daily dose and the precautions on the packaging. If you are pregnant, breastfeeding, take medication or have a medical condition, ask your doctor or pharmacist before use.

We describe our products as accurately as possible. Pictures are for illustration and may differ slightly from the actual product.

4. Ordering

Your order is final when you click the order button and your payment is confirmed. You then receive an order confirmation by email. We may cancel an order in case of an obvious pricing error, suspected fraud or if a product is no longer available. In that case we inform you and refund any amount already paid within 14 days.

5. Prices and payment

Prices are in euros and include VAT. Shipping costs are shown before you pay. Promotions cannot be combined unless stated otherwise. Payment is made at the time of ordering, with the payment methods offered at checkout. For orders shipped outside the EU, import duties and local taxes may apply and are paid by the customer.

6. Delivery

We ship from Belgium. Delivery times shown on the website are indicative. If your order has not arrived within 30 days, you may cancel it and we will refund you in full. The risk of loss or damage passes to you when you, or a person you designate, receive the parcel.

For pre-orders, the expected delivery date is stated on the product page and in your order confirmation.

7. Right of withdrawal

If you are a consumer, you may withdraw from your purchase within 14 days after receiving your order, without giving a reason.

Exception: for reasons of health protection and hygiene, the right of withdrawal does not apply to products whose seal or blisters have been opened after delivery (article VI.53, 5° of the Belgian Code of Economic Law). Unopened products in their original packaging can be returned.

To withdraw, send us a clear statement by email to hello@biodami.com (you may use the model form below). We will send you the return address. You must return the products within 14 days after informing us. Return shipping costs are paid by you. We refund the price and the standard shipping costs within 14 days after receiving your withdrawal, but we may wait until we receive the products back. The refund is made with the same payment method you used.

8. Legal guarantee and complaints

All products are covered by the legal guarantee of conformity of 2 years from delivery. Please check your order when you receive it. If a product is damaged, defective or not the one you ordered, contact us at hello@biodami.com as soon as possible, and in any case within 2 months after you notice the problem, if possible with photos. We will replace the product or refund you.

We answer complaints within 14 days. If we cannot find a solution together, you can contact the Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur): www.mediationconsommateur.be.

9. Liability

We are not liable for damage resulting from use of the products that does not follow the instructions on the packaging or on our website, nor for indirect damage, except in case of intent or gross negligence. Nothing in these terms limits your rights as a consumer under mandatory law.

10. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, such as strikes, transport disruptions, supplier failures, pandemics or government measures. If such an event lasts more than 30 days, you and we may cancel the order, and any amount paid will be refunded.

11. Intellectual property

All content on biodami.com (texts, images, logos, product names) belongs to Biocuri BV or its licensors. You may not copy or reuse it without our written permission.

12. Personal data

We process your personal data as described in our Privacy and Cookie Policy.

13. Applicable law and disputes

These terms are governed by Belgian law. This does not deprive consumers of the protection of the mandatory rules of their country of residence. Disputes are submitted to the competent courts according to the law.

Annex: Model withdrawal form

(Complete and return this form only if you wish to withdraw from your purchase.)

To: Biocuri BV (BIODAMI), Postbox 117, 2018 Antwerp Central Station, Belgium, hello@biodami.com

I hereby give notice that I withdraw from my purchase of the following products:
Order number:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: